Lean IT Foundation

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

 

The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved.

 

Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.

IT professionals who are participating in or involved with lean projects.

 

Prerequisites

 

There are no formal prerequisites to attend the foundation course.

 

Topics

 

Introduction

The Customer

The Process

Performance

Organization

Kaizen

Behaviour & Attitude