ITIL 4 Create, Deliver & Support Including Exam

The ITIL 4 Specialist Create, Deliver and Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

 

In addition this course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

 

ITIL 4 Specialist Create, Deliver and Support is aimed at the following candidates:

ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for the end-to-end delivery.

Individuals continuing their journey in service management

ITSM managers and aspiring ITSM managers

Existing ITIL certification holders wishing to develop their knowledge

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material

 

Prerequisites

 

Those wishing to take this course must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

 

Topics

 

Understand the concepts and challenges relating to the following across the service value system.

Understand how to use a “Shift Left” approach

Know how to plan and manage resources in the service value system.

Understand the use and value of information and technology across the service value system.

Know how to use a value stream to design, develop and transition new services.

Know how the following ITIL practices contribute to a value stream for a new service (and the following references from the practice guidance.

Know how to use a value stream to provide user support.

Know how the following ITIL practices contribute to a value stream for user support (and the following references from the practice guidance.

Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services.

Understand the use and value of the following across the service value system.