The ITIL 4 Strategist Direct, Plan and Improve course provides delegates with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. This course covers the influence and impact of Agile and lean ways of working and how they can be leveraged to an organization’s advantage.
In addition, those attending this course will get practical and strategic method for planning and delivering continual improvement with necessary agility. The ITIL 4 Strategist Direct, Plan and Improve is a universal module which forms part of an elective for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
The target audience for this qualification is:
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge.
Prerequisites
Those wishing to take this course must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
Topics
Course Introduction
Core Concepts of DPI
DPI through Service Value Chain and Guiding Principles
Role of Direction in Strategy Management
Implementation of Strategies
Introduction to Assessment and Planning
Assessment and Planning through VSM
Measurement, Reporting, and Continual Improvement
Measurements and Continual Improvement through Dimensions and SVS
OCM Principles and Methods
Communication Principles and Methods
SVS Development using Four Dimensions
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