The ITIL® 4 Specialist: Sustainability in Digital and IT course is a 3-day course based on the ITIL® 4 Specialist: Sustainability in Digital and IT candidate syllabus from AXELOS. The course provides the practical skills necessary to enable an organization to deliver value by introducing sustainable practices. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Sustainability in Digital and IT certification exam.
The ITIL® 4 Specialist: Sustainability in Digital and IT course explores how service organizations can address sustainability challenges concerning their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices. It focuses on IT and digitally-enabled services’ role in the environment while exploring opportunities to positively impact it by adopting and driving sustainable and ethical behavior and a mindset that goes beyond individuals and impacts businesses at an organizational level.
The course highlights key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.
The target audience for ITIL® 4 Specialist: Sustainability in Digital and IT include:
IT/Digital/Service Strategists
Service Designers/Architects
Product/Service Managers
ITSM Managers and aspiring ITSM Managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge
Prerequisites
There are no prerequisites for the ITIL® 4 Specialist: Sustainability in Digital & IT module. The relevant key concepts from the ITIL 4 framework will be covered as part of each module, making it accessible to anyone interested in gaining critical skills in these areas.
Topics
Module 1: Course Introduction
Module 2: Create, Deliver and Support
Module 3: What Is Vision?
Module 4: Where Are We Now?
Module 5: Where Do We Want To Be?
Module 6: How Do We Get There?
Module 7: Take Action
Module 8: Did We Get There?
Module 9: How Do We Keep The Momentum Going?
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