The ITIL 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
In addition, this course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping
Delegates attending this course will learn about the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape
ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience and those that are responsible for fostering relationships with partners and suppliers
Prerequisites
Those wishing to take this course must have passed the ITIL 4 Foundation examination.
Topics
Module 1: Customer Journey
Module 2: Customer Journey step 1- explore
Module 3: Customer Journey step 2- engage
Module 4: Customer Journey step 3- Offer
Module 5: Customer Journey step 4- Agree
Module 6: Customer Journey step 5-Onboard
Module 7: Customer Journey step 6- co-create
Module 8: Customer Journey step 7- Realize
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