ITIL Drive Stakeholder Value Including Exam

The ITIL 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

In addition, this course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping

 

Delegates attending this course will learn about the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape

 

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience and those that are responsible for fostering relationships with partners and suppliers

 

Prerequisites

 

Those wishing to take this course must have passed the ITIL 4 Foundation examination.

 

Topics

 

Module 1: Customer Journey

Module 2: Customer Journey  step 1- explore

Module 3: Customer Journey step 2- engage

Module 4: Customer Journey step 3- Offer

Module 5: Customer Journey step 4- Agree

Module 6: Customer Journey step 5-Onboard

Module 7: Customer Journey step 6- co-create

Module 8: Customer Journey step 7- Realize