Business etiquette is essential because it can impact a person’s reputation and success in their career. A professional who demonstrates good etiquette is seen as more competent, trustworthy, and reliable, which can lead to better relationships with clients, colleagues, and management.
In this course, you will learn about the fundamentals of Business Etiquette which will help you reach your goals of success in the Workplace.
Topics Covered:
Introduction
- Explanation of what business etiquette is B
- Why business etiquette is important in the workplace
Professional Communication
- Communication skills in the workplace
- Written communication (emails, memos, letters)
- Verbal communication (phone, video conferencing, face-to-face)
- Nonverbal communication (body language, facial expressions, tone)
Business Meetings
- Preparation for meetings
- Meeting etiquette (punctuality, cell phone use, agenda)
- Participation in meetings (listening, contributing, taking notes)
Professional Appearance
- Appropriate attire for the workplace
- Personal hygiene
- Grooming and accessories
- Workplace hygiene and Cleanliness