Cancellation & Refund Policy

Refunds will be given in accordance with the guidelines listed below.

Subscription Terms & Conditions

  • Subscriptions are valid and accessible for one year from the date of purchase. No extensions will be granted.
  • Each Subscription is limited to a single User ID and email address. User IDs and Passwords may not be shared.
  • You may not cancel or transfer ownership of any Subscription order once Subscription has been purchased.
  • Subscriptions are non-refundable.
  • Subscriptions are limited to all currently available IBM Self-Paced Virtual Classes (SPVCs) and Web-Based Training (WBTs).
  • All Subscriptions and available course titles are subject to change at any time by Learnit.today or IBM.
  • The User is responsible for meeting the minimum system requirements.
  • Subscriptions are subject to all Learnit.today Terms & Conditions.
  • Basic Subscription access is limited to 10 SPVC/WBT.
  • Comprehensive Subscription access is limited to 15 SPVC/WBT and 3 Hours of Trainer Support.
  • Extension/Renewal of an activated SPVC/WBT course requires redemption of an additional course token.

IBM SPVC Terms & Conditions

Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.

After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.

You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within these 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.

If the course requires a remote lab system, the lab system access is allocated on a first-come, first-served basis. When you are not using the e-lab system, ensure that you suspend your e-lab to maximize your hours available to use the e-lab system.

IBM Subscription Terms & Conditions

  • Guaranteed To Run (GTR) status does not apply to Subscription enrollments.
  • Self-Paced Plan is limited to 5 IBM Digital Courses (SPVC/WBT).
  • Full Access Plan is limited to 5 eligible IBM Virtual Instructor-Led Classes and 5 IBM Digital Courses (SPVC/WBT).
  • Full Access Plus Plan is limited to 5 eligible IBM Virtual Instructor-Led Classes (VILT) and 10 IBM Digital Courses (SPVC/WBT).
  • Subscriptions are valid for one year from the date of purchase. No extensions will be granted.
  • Subscriptions are limited to a single User ID and email address. Sharing of User IDs and Passwords is not permitted.
  • You may not cancel or transfer ownership of any Subscription order once Subscription has been purchased.
  • Subscription purchases are non-refundable.
  • Subscriptions are limited to all currently available IBM Virtual Instructor-Led Classes (VILT), IBM Self-Paced Virtual Classes (SPVCs) and Web-Based Training (WBTs), depending on the Subscription plan.
  • Subscription plans and available course titles are subject to change at any time by Learnit.today or IBM.
  • Students are responsible for meeting the minimum system requirements as outlined in the Knowledge Base.
  • Extension or Renewal of an activated SPVC/WBT course requires redemption of an additional course token.
  • Students must attend and complete all Virtual Instructor-Led Classes in which they are enrolled. Failure to do so will result in the forfeiture of that course token.
  • Students must notify Learnit.today in writing at least 15 calendar days prior to a Virtual Instructor-Led class (VILT) start date if they wish to cancel or reschedule their enrollment. Failure to do so will result in the forfeiture of that course token.
  • IBM Virtual Instructor-Led Classes (VILT) are offered on a space-available basis.
  • IBM Virtual Instructor-Led Classes (VILT) are subject to cancellation due to low enrollment and other factors at Learnit.today’s discretion.
  • IBM Virtual Instructor-Led Class (VILT) start dates must be scheduled before the expiration date of the Subscription.
  • IBM Digital Course (SPVC/WBT) orders must be received prior to the expiration date of the Subscription.
  • Subscriptions may not be combined with any other discounts or promotions except where explicitly stated.
  • Subscriptions are subject to all other Learnit.today Terms & Conditions.



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